How do I get access to Dotfile or resolve access issues? (SSO)

Last updated: October 17, 2025

 Having Trouble Logging In with SSO?

If you’re trying to sign in to Dotfile with your company login (Single Sign-On) and it’s not working, try these steps to get back in quickly.

1. Check the Basics

Before troubleshooting:

  • Make sure you’re signing in with your work email address (e.g. you@yourcompany.com).

  • Try logging in from a private / incognito browser window.

  • If you’re using a company laptop or VPN, check that you’re connected to the internet and your VPN is on if required.

  • Clear your cache and cookies

  • Check our status page (https://status.dotfile.com/)

2. Common Fixes

 You’re Stuck in a Login Loop or Redirected to the Password Page

  • Clear your browser’s cache and cookies, then try again.

  • Make sure you started the login from your company’s Dotfile login page (the one your IT team gave you).

  • If you normally click “Sign in with Google,” use that option instead of entering your email manually.

 “Account Not Found” or “You Don’t Have Access”

  • Double-check you’re using the correct work email (spelling and domain).

  • Your account may not have been created yet — contact your company admin or IT team to confirm access.

  • If you recently joined the company, your SSO access might not be active yet.

 “Login Failed” or “Something Went Wrong”

  • Close all Dotfile tabs and try again in a new browser window.

  • If you use multiple Google accounts, log out of all of them first — then sign in with your work Google account only.

  • Try another browser (e.g. Chrome, Edge, or Safari) or disable browser extensions that might block redirects or cookies.

 “Session Expired” or “Token Expired”

  • Refresh the page and try again.

  • If it keeps happening, clear cookies for dotfile.com.

  • Make sure your computer’s date and time are set automatically and are correct.

 Network or VPN Issues

  • If you’re on a company network or VPN, try disconnecting temporarily.

  • Some firewalls block SSO login pages — try from a personal network to test.

  • Ask your IT team to whitelist:

3. Still Can’t Log In?

If none of the above works:

  1. Take a screenshot of the error (if you can).

  2. Note the exact time you tried to log in.

  3. Contact your company’s IT team first — they can usually fix SSO access quickly.

  4. If they confirm everything looks fine, email Dotfile Support at support@dotfile.com with:

    • Your name and company

    • A screenshot of the error

    • The browser you’re using

We’ll review the login attempt and help get you back in.